Donostia / San Sebastián Adif train station

Summary

The Donostia / San Sebastián Adif train station connects the city with various places in Spain. It is in the city centre, next to the bus station.

General information

Paseo de Francia 22, 20012 Donostia / San Sebastián

+34 912 320 320 Information

+34 900 400 555 Assistance service

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Accessibility information

Transport

• It can be reached by adapted public transport.
• Numerous lines in the urban bus network, run by Dbus, link various parts of the city with areas close to the station.
  • In Paseo de Francia, lines 17, 24, 37 and 45 have a stop in front of the station.
  • Information about lines and timetables: Dbus
  • Or on the Dbus app
  • There is a taxi rank at the station.
  • The routes from the bus stops and the train station are wheelchair-accessible.

  PRM

  • There is a public carpark, Geltokia Car Park, 70 metres away.
  • The public carpark have spaces reserved for PRM.

  Access

  • Access to the station is on street level.
  • It has an automatic sliding door with a clear opening width of 2.50 m.

  Please note! The station is under construction and there may be changes in access and internal circulation..

  Getting around inside

  • Wheelchair users can move around freely inside the station.
  • Hard, even floor surface.
  • From the entrance we come to a large hall where the ticket machines, information point, neon signs with information about train times, toilets and turnstiles are located.
  • There are seats in the station and on the platforms.

  Information point

  • The information point does not have a low counter.
  • There are signs with train timetables.
  • There are screens with information about train arrivals and departures.
  • There are ticket machines. All of them are wheelchair-accessible.
  • There is also information on the web site and on Renfe apps that are available for iOS and for Android.

  Adapted toilets

  • There is a toilet reserved for people with reduced mobility and with disabilities.

  Please note! You need to ask the staff in the customer service office for the key.

  • The door clearance is 0.90m.
  • The turning radius inside the toilet is 1.50m.
  • The lavatory has a moveable support rail on one of its sides.
  • The washbasin is wheelchair-accessible and has a mixer tap.

  Assistance service

  • ADIF has a free care and assistance service for people with disabilities or reduced mobility – Assistance Service. It is for long-distance passengers who need any kind of help.
  Please note! The service must be requested when you buy your ticket or at the very latest 48 hours before your journey.
  Please note! It is available for medium and long-distance travel.
  • You can ask for this through any ticket purchasing channel and the Assistance Service app for iOS and Android.
  • People with hearing disabilities and/or speech difficulties can apply via the following link: www.telesor.es
  • Find out more about the ADIF Assistance Service.

  Assistance dogs

  All stations and vehicles are required to accept assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) free of charge in accordance with Law 10/2007, of 29 June on Assistance Dogs for the Care of Persons with Disabilities.

  Physical accessibility

  • The Estación del Norte has a toilet reserved for PRM.

  Please note! You have to ask for the key.

  • There are 2 turnstiles that are wheelchair-accessible..
  • RENFE trains have reserved seats for people with reduced mobility and reserved spaces for wheelchair users.
  • Assistance service available on request.

  Visual accessibility

  • The trains have a PA system on board that announces upcoming stops.

  Please note! To enter most of the carriages you need to press a button on the door to make it open; the doors do not usually open automatically.

  Please note! Most Renfe apps are partially accessible to screen reader users (2023).

  • The Renfe web site is partially accessible.
  • Assistance service available on request.
  • The free telephone 900 400 555 is a service associated with purchasing tickets and asking for the assistance service, intended for people who are visually impaired. It enables them to purchase, change or cancel tickets, and to ask for help in buying tickets.
  • The Renfe Assistance Service app is accessible to screen reader users.

  Hearing accessibility

  • People who are hearing impaired and/or have speaking problems can contact Adif free-of-charge by texting the following link: www.telesor.es
  • They can get information there about services at Adif station and on Renfe trains, and also ask for the assistance service.
  • Assistance service available on request.

  Cognitive accessibility

  • Assistance service available on request.