Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.


San Telmo Museum can be found in the heart of the Parte Vieja (Old Town), in a magnificent 16th century building that was once a Dominican convent. Formerly an artillery barracks, it was converted into a municipal museum in the 20th century.

Its Renaissance-style cloister and the old church decorated with canvases by the catalan artist Josep M. Sert, as well as the other areas of the museum, were refurbished and extended in 2011 as part of in-depth changes that transformed it into a museum of Basque society and culture.

General information

Plaza Zuloaga 1, 20003 Donostia / San Sebastián Gipuzkoa.

+34 943 481 580 / +34 943 481 561 (For group bookings, telf. available Monday to Friday 12:00-14:00)

This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it.

Open: Tuesday to Sunday and bank holiday Mondays. Closed: Mondays except public holidays, 1 and 20 January and 25 December.

  • Winter opening hours (November-24th March): 10:00 - 19:00
  • Summer opening hours 26th March-October): 10:00 - 20:00
  • Reduced opening hours: 21, 24 and 31 December: 10:00 - 14:00


  • General admission: €6
  • Reduced admission: €3, student card, pensioners, large families, groups of 10+
  • Free admission: every Tuesday and 18th May (International Museum Day).
  • Free admission: Under 25s, unemployed, teacher’s card, ICOM card, official tourist guides, journalists, groups of people at risk of social exclusion, people with functional diversity (also their companion if necessary).

icon twitter icon facebook 

Logo Museo San Telmo
Museo San Telmo
Museo San Telmo
Museo San Telmo
Museo San Telmo

See complete tourist information about San Telmo Museum

Accessibility information


  • It can be reached by adapted public transport.
  • The 5, 8, 9, 13, 16, 21, 26 and 28 services from the urban bus network operated by Dbus have stops near 550 m from the museum.
  • The nearest bus stops are: “Boulevard 19”, “Boulevard 17”, “Boulevard 15”, “Boulevard 13”, “Boulevard 9” and “Boulevard 3”, 550 m from the museum.
  • The pedestrian route between the bus stops and the main entrance to the hotel is accessible to wheelchair users.
  • Information on services and schedules:
  • Or in Dbus app.
  • The taxi rank is located 550 m from the museum, next to the bus stops on the Boulevard.
  • The pedestrian routes between the bus stops and the museum are accessible to wheelchair users.

Parking spaces for PRM

  • The museum does not have its own car park.
  • There are on-street spaces reserved for people with reduced mobility near the museum.
  • Dimensions: 3.0m by 6.0m.
  • European Blue Parking Badge holders can park free of charge for 24 hours at a time in on-street spaces marked as PRM.
  • They can also park in any OTA zone at tariff 2.
  • For more information about on-street PRM spaces and the blue badge, see the On-street parking for PMR fact sheet.
  • There is a public car park 550m from the museum.
  • All public car parks have spaces reserved for PRM for a fee.


  • The museum has a main entrance.
  • Automatic sliding door with a clearance of > 90cm.
  • The turning radius on the inside and outside of the door is greater than 1.50m.

Please note! The entry sign is low contrast.

Information point

  • Double height counter and free access area for wheelchair users.
  • There is information on the web.:

Adapted toilets

  • The museum has adapted toilets, one for both men and women on each floor.
  • The door clearance is 90cm.
  • The turning radius is 1.50m.
  • The toilets have a fixed bar and a folding bar.

Getting around

  • The inside of the museum is accessible to wheelchair users.
  • An elevator is available.

Please note! Some areas of the museum are poorly lit.

Please note! On the 1st floor there are 2 steep ramps with no signs or handrails.


There are two elevators.

Tower elevator: It measures 120cm by 120cm.

  • The door clearance is 90 cm.
  • Braille button panel inside and outside the elevator.
  • Sound prompts.

Main elevator: It measures 120cm by 120cm.

  • The door clearance is 110cm.
  • Braille button panel inside and outside the elevator.


  • Accessible cafeteria.

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Physical accessibility

  • Adapted toilets.
  • Parking spaces for PRM nearby.
  • Vertical and horizontal access and circulation without architectural barriers.
  • There are folding chairs for the tour.
  • There are two wheelchairs available on loan.

Visual accessibility

  • Replicas are available to touch. Please book in advance.
  • There is an app as an audio guide available on the website:

Hearing accessibility

  • There is a magnetic induction loop at the information desk.
  • Videos with subtitles available.
  • Some events held in its auditorium offer sign language.

For more information, contact the museum: