Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.

Summary

ADIF's Donostia-San Sebastián station, known as the Estación del Norte or RENFE station, is Donostia-San Sebastián's main railway station connecting the city to the rest of Spain. It is located in the city centre next to the bus station. It has a café as well as a support and escort service for passengers with reduced mobility, disabilities and/or the elderly (ATENDO service).

General information

Paseo de Francia, 22. Donostia 20012 Gipuzkoa.

www.adif.es/en / www.renfe.com/en

+34 943 841 210 / +34 606 991 423

This email address is being protected from spambots. You need JavaScript enabled to view it.

Monday to friday: 05:30 - 23:15 and saturdays, sundays and public holidays: 06:15 - 23:15.

icon twitter  icon facebook  icon instragram

logo adif

Accessibility information

Transport

There is a bus stop in front of the train station with two bus shelters for the Dbus city network lines 45, 24, 17 and 37.

To consult the Dbus lines and schedules go to: https://www.dbus.eus/en/travelling-by-dbus/routes-timetables/

You have to cross the street to reach the shelter. There is a pedestrian crossing with a talking traffic light.

Please note! The sound traffic lights in San Sebastián - Donostia are activated with a command, the same that is used to activate the sound alerts on buses and panels of the Dbus network canopies.

Controls available, on bail, at the Tourist Office of the Boulevard, 8 and at the tourist office of the Intermodal station.

The train station is next to the bus station. As you leave the train station, on your left hand side on the pavement there are stairs and an elevator connecting to the underground bus station. Several bus companies operate from the station, connecting Donostia with destinations around Spain and internationally.

There is a taxi rank, loading and unloading area for vehicles, space to park motorcycles and bicycles in the streets in front of the train station.

There are routes accessible to wheelchair users from the bus station, city bus stops and the taxi rank by the train station.

Please note! There is an elevator to the bus station but it is poorly signposted.

Parking spaces for PRM

Please note! There are no reserved spaces in the streets surrounding the train station.

  • The underground car park at the bus station has reserved spaces for PRM.
  • The bus station car park can be accessed from the same pavement as the train station, by stairs or elevator. It is accessible to users with reduced mobility.

For more information, see the fact sheet on Automobile - Private car.

Access

  • There is a main entrance at ground level with 3 automatic sliding doors.
  • Each of the three doors has a clearance of 1.7m.
  • The turning radius inside and outside the door is 2m.

Getting around inside

  • The inside of the station is accessible to wheelchair users.
  • The flooring is hard, even and free of protrusions.
  • From the main entrance there is access to a large hall with ticket machines, information point, display boards high up with information on arrivals and departures and the door to the outside with the turnstiles that lead to the train platforms.
  • Three of the turnstiles are accessible to wheelchair users.
  • The entire area is on one level.

Information point

  • The information point does not have a low counter.
  • Train schedules are posted on a wall.
  • There are two screens with information on train arrivals and departures. Please note! The screens are positioned high up.
  • There are 6 ticket machines.
  • 2 of them are accessible to wheelchair users.
  • The information is also available on the web and via the RENFE app for iOS and Android.
  • Information about apps: www.renfe.com

Adapted toilets

  • There is a reserved toilet. Please note! To access the toilet you need to ask ATENDO staff for the key.
  • The door clearance is 0.90m.
  • The toilet is 1.85m deep and 1.85m wide.
  • The turning radius inside the toilet is less than 1.50m.
  • The toilet is right against the wall. You can only get on it from the side. It has two folding bars, one on each side.

Escort service

ADIF has a free escort and assistance service for persons with disabilities or reduced mobility - Renfe ATENDO. It is available to travellers on long-distance journeys who need any kind of assistance.

Please note! The service must be requested when buying your ticket or at the latest 48 hours before your journey.
Please note! Available for medium and long-distance journeys only.

Assistance dogs

All stations and vehicles are required to accept assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) free of charge in accordance with Law 10/2007, of 29 June on Assistance Dogs for the Care of Persons with Disabilities.

Available at: www--irekia--euskadi--eus.insuit.net

Physical accessibility

Estación del Norte has a toilet reserved for PRM.

Please note! You have to ask for the key.

  • There are 3 wheelchair accessible turnstiles.
  • RENFE trains have seats reserved for wheelchair users.
  • Escort service available on request.

Visual accessibility

The trains have a PA system on board that announces upcoming stops.

Please note! You need to press a button on the door to open most carriages. The doors usually do not open automatically.

Please note! Most of Renfe's apps are partially accessible to screen reader users (2019).

  • The RENFE website is partially accessible.
  • The RENFE ATENDO app is accessible to screen reader users.
  • Escort service available on request.

Hearing accessibility

  • People with hearing disabilities and/or speech difficulties can contact ADIF free of charge by text through the following link: www.telesor.es
  • There you can get information about services at ADIF stations and on RENFE trains. You can also request the ATENDO service.
  • Escort service available on request.

Cognitive accessibility

  • Escort service available on request.