Arbaso Hotel

General information

Accessibility information

Transport

• It can be reached by adapted public transport.
• The 9, 13, 14, 29, 33, 37, 40, 42, and 42 services from the urban bus network operated by Dbus have stops 250 m from the hotel.
• The nearest bus stops are “Libertad 21”, “Libertad 19”, “Libertad 15” and “Libertad 7”, 250 m from the hotel.
• The pedestrian route between the bus stops and the main entrance to the hotel is accessible to wheelchair users.
• Information on services and schedules: www.dbus.eus
• Or in Dbus app.

• The nearest train station to the restaurant, operated by Euskotren is Estación Amara, 700 m away.

Parking spaces for people with reduced mobility

• The hotel has a valet parking service.
• There are 2 underground public car parks near to the restaurant: parking Buen Pastor and parking San Martin.

• In the streets nearby, there are several parking spaces marked for people with reduced mobility, for example, in calle Hondarribia there are 5 spaces Map of on-street parking spaces for PRM
• The route between the car parks and the entrance to the hotel is barrier-free.El itinerario entre los aparcamientos y el acceso al hotel está libre de barreras.

Access

• The hotel has one main entrance.
• There is a low ramp.
• There are 2 doors, one after the other. The first one is manual with a clear opening width of 90 cm. The second one is an automatic sliding door with a clear opening width of 115 cm.

Information point

• There is no traditional reception desk.
• In the entrance hall there is a long, low table, a small table with chairs and some sofas.
• Reception staff sit at the long, low table. The table is 70 cm high.
• Check-in can take place wherever the guest prefers.
• There is information on the website about the hotel and its services, and bookings can be made.

Getting around

• Movement around the hotel is accessible to wheelchair users.
• Hard, non-slip flooring.
• Wide, well lit passageways and entrance halls.
• Seats in the reception area.
• There are stairs and a lift.
• The lift is accessible to wheelchair users. Dimensions: 110 cm by 140 cm, with a clear opening width of 90 cm in the doorway.
• The lift has a button panel in Braille and high relief inside, and it has visual prompts giving the floor number.

Adapted toilets

• The hotel has adapted public toilets.
• There are 2 adapted gender-specific toilets on floor -1.
• These are sliding doors with a clear opening width of 90 cm.
• The lavatories have a movable support rail.
• The washbasins are accessible to wheelchair users and have sensor taps.
• The mirrors are tilted.

Adapted room

• There is a room adapted for people with reduced mobility.
• The room is on the first floor.
• The door is manual with a clear opening width of 90 cm.
• Access to the room is via a card, a wristband or the hotel's mobile APP.
• The inside of the room is accessible to wheelchair users.
• The bathroom is spacious, there is a sliding door, the shower is zero-entry and has a movable stool, the washbasin is accessible and has a mixer tap, the mirror is tilted, and the lavatory has support rails on either side, one fixed and one movable.
• There is a tablet with information about the adapted room. The information can be read or listened to.

Cafe

• The bar and Narru restaurant are open to the general public.
• They can be accessed via reception or from the street.
• The entrances to the bar and the restaurant from reception are on the same level.
• Between the bar and the restaurant there is a short passageway that is 130 cm wide and has a low ramp.
• There are no barriers when moving around the area.
• The restaurant tables have a central leg and the height between the bottom edge of the tables and the floor is 76 cm.
• There are adapted toilets in the restaurant::
  • The toilet door is manual with a clear opening width of 88 cm. The cubicle has a sliding door with a clear opening width of 80 cm.
  • Inside the toilet cubicle, wheelchair users have 120 cm of space for turning.
  • The lavatory has a movable support rail..
  • The washbasin is accessible for wheelchair users and has a sensor tap.

• In the bar there are several styles of tables and chairs.
• The menu is available via a QR code.
• The menu offers information about allergens.
• There are gluten-free menus.

 

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at: www--irekia--euskadi--eus.insuit.net

Physical accessibility

• Adapted public toilets.

• One adapted room.
• Parking spaces for people with reduced mobility near the hotel.
• Access and moving around inside the venue is barrier-free
• Lifts accessible to wheelchair users.
• Safe room accessible to wheelchair users in the event of an emergency.

Visual accessibility

• Audible emergency alarm
• Lifts with button panel in Braille, contrast and high relief.

Hearing accessibility

• Visual emergency alarm.
• No magnetic induction loop or staff with knowledge of Spanish sign language.