Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.


Arbaso Hotel is located right in the centre of San Sebastián, in a 19th century building, just 5 minutes away from the La Concha Bay. This venue offers all its guests a unique and personalised experience, preserving the building's original architectural features at all times. Some highlights of its services are: sauna, gym, laundry and valet parking. In addition, next to the hotel reception is the famous Narru restaurant.

General information

Category: 4 stars SUP

Hondarribia street 24, 20005 San Sebastián


+34 843 93 14 00

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Logo Hotel Arbaso

See full information about the hotel

Accessibility information


  • It can be reached by adapted public transport.
  • The 9, 13, 14, 29, 33, 37, 40, 42, and 42 services from the urban bus network operated by Dbus have stops 250 m from the hotel.
  • The nearest bus stops are “Libertad 21”, “Libertad 19”, “Libertad 15” and “Libertad 7”, 250 m from the hotel.
  • The pedestrian route between the bus stops and the main entrance to the hotel is accessible to wheelchair users.
  • Information on services and schedules:
  • Or in Dbus app.

Please note! Bus stops and routes may be subject to change because there are roadworks in the city centre.

  • The nearest train station to the restaurant, operated by Euskotren is Estación Amara, 700 m away.

Parking spaces for people with reduced mobility

Please note! Buen Pastor car park is not accessible to wheelchair users.

  • In the streets nearby, there are several parking spaces marked for people with reduced mobility, for example, in calle Hondarribia there are 5 spaces Map of on-street parking spaces for PRM
  • The route between the car parks and the entrance to the hotel is barrier-free.El itinerario entre los aparcamientos y el acceso al hotel está libre de barreras.


  • The hotel has one main entrance.
  • There is a low ramp.
  • There are 2 doors, one after the other. The first one is manual with a clear opening width of 90 cm. The second one is an automatic sliding door with a clear opening width of 115 cm.

Information point

  • There is no traditional reception desk.
  • In the entrance hall there is a long, low table, a small table with chairs and some sofas.
  • Reception staff sit at the long, low table. The table is 70 cm high.
  • Check-in can take place wherever the guest prefers.
  • There is information on the website about the hotel and its services, and bookings can be made.

Getting around

  • Movement around the hotel is accessible to wheelchair users.
  • Hard, non-slip flooring.
  • Wide, well lit passageways and entrance halls.
  • Seats in the reception area.
  • There are stairs and a lift.
  • The lift is accessible to wheelchair users. Dimensions: 110 cm by 140 cm, with a clear opening width of 90 cm in the doorway.
  • The lift has a button panel in Braille and high relief inside, and it has visual prompts giving the floor number.

Adapted toilets

  • The hotel has adapted public toilets.
  • There are 2 adapted gender-specific toilets on floor -1.
  • These are sliding doors with a clear opening width of 90 cm.
  • The lavatories have a movable support rail.
  • The washbasins are accessible to wheelchair users and have sensor taps.
  • The mirrors are tilted.

Adapted room

  • There is a room adapted for people with reduced mobility.
  • The room is on the first floor.
  • The door is manual with a clear opening width of 90 cm.
  • Access to the room is via a card, a wristband or the hotel's mobile APP.
  • The inside of the room is accessible to wheelchair users.
  • The bathroom is spacious, there is a sliding door, the shower is zero-entry and has a movable stool, the washbasin is accessible and has a mixer tap, the mirror is tilted, and the lavatory has support rails on either side, one fixed and one movable.
  • There is a tablet with information about the adapted room. The information can be read or listened to.


  • The bar and Narru restaurant are open to the general public.
  • They can be accessed via reception or from the street.
  • The entrances to the bar and the restaurant from reception are on the same level.
  • Between the bar and the restaurant there is a short passageway that is 130 cm wide and has a low ramp.
  • There are no barriers when moving around the area.
  • The restaurant tables have a central leg and the height between the bottom edge of the tables and the floor is 76 cm.
  • There are adapted toilets in the restaurant::
    • The toilet door is manual with a clear opening width of 88 cm. The cubicle has a sliding door with a clear opening width of 80 cm.
    • Inside the toilet cubicle, wheelchair users have 120 cm of space for turning.
    • The lavatory has a movable support rail..
    • The washbasin is accessible for wheelchair users and has a sensor tap.
  • In the bar there are several styles of tables and chairs.
  • The menu is available via a QR code.
  • The menu offers information about allergens.
  • There are gluten-free menus.

Please note! There are no adapted toilets in the bar.


Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at:

Physical accessibility

    • Adapted public toilets.

Please note! the adapted public toilet is on floor -1.

  • One adapted room.
  • Parking spaces for people with reduced mobility near the hotel.
  • Access and moving around inside the venue is barrier-free
  • Lifts accessible to wheelchair users.
  • Safe room accessible to wheelchair users in the event of an emergency.

Visual accessibility

  • Audible emergency alarm
  • Lifts with button panel in Braille, contrast and high relief.

Hearing accessibility

  • Visual emergency alarm.
  • No magnetic induction loop or staff with knowledge of Spanish sign language.