Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.


Parma Hotel is located in the very heart of San Sebastián, a stone's throw away from the Parte Vieja (Old Town) or historic centre, opposite La Zurriola beach and the Kursaal Congress Centre. Its privileged location is perfect for enjoying the sea, getting to know the city on foot and making the most of its extensive cultural, gastronomic and leisure offer.

It has 26 rooms, distributed on the ground floor and first floor of the building. One of the rooms located on the ground floor is adapted. In addition, some of the services offered by this accommodation are: buffet breakfast and paid parking (there are reserved spaces in Parking Okendo car park).

General information

Category: 2 stars

Paseo de Salamanca 10, 20003 San Sebastián


+34 943 42 88 93

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Logo Hotel Parma

See full information about the hotel

Accessibility information


  • It can be reached by adapted public transport. .
  • The 5, 8, 9, 13, 14, 21, 25, 26, 28, 29, 31 and 42 services from the urban bus network operated by Dbus have stops near the venue.
  • The nearest bus stops are: “Boulevard 19”, “Boulevard 17”, “Boulevard 15”, “Boulevard 13”, “Boulevard 9” and “Boulevard 3”, 450 m from the hotel.
  • The pedestrian route between the bus stops and the main entrance to the hotel is accessible to wheelchair users.
  • Information on services and schedules:
  • Or in Dbus app.

Parking spaces for people with reduced mobility

  • The hotel has 17 parking spaces reserved for its guests in the residents' area in the underground public car park parking Okendo.
  • The spaces measure 5 m by 2.20 m.

Please note! None of the parking spaces are marked for PRM.

Please note! the parking spaces have to be booked and then instructions from the hotel must be followed in order to access


  • The hotel has one main entrance.
  • The main entrance is at ground level.
  • There are 2 doors, one after another. The first one is an automatic sliding door with a clear opening width of 137 cm. The second door is manual, made up of two doors, each with a clear opening width of 78 cm (total clear opening width of 156cm).
  • There is a ramp from the entrance doors to the reception.


Information point

  • The main reception desk is at 2 heights.
  • The lower area of the desk does not have an open space for wheelchair user access.
  • There is information on the website about the hotel and its services, and bookings can be made.


Getting around

  • Moving around inside the hotel is accessible to wheelchair users.
  • Hard, non-slip flooring.
  • Wide, well lit entrance halls.
  • Seats in the entrance hall and in the cafe.
  • The width of the passageways varies between 110 cm and 135 cm on the first floor.
  • There are stairs and a lift.
  • The lift is accessible to wheelchair users. Dimensions: 110 cm by 140 cm and with a clear opening width of 90 cm in the doorway.
  • The lift has a button panel in Braille and high relief inside and outside, and has visual prompts giving the floor number.

Adapted toilets

  • The toilets are not adapted.

Adapted room

  • There is an adapted room for people with reduced mobility.
  • The room is on the ground floor, next to reception.
  • The door is manual with a clear opening width of 90 cm.
  • Wheelchair users are able to move freely around the room.
  • The bathroom is spacious, there is a sliding door, the shower is zero-entry and has a fixed support rail and a seat, the washbasin is accessible and has a mixer tap, the mirror is tilted, the lavatory has support rails on either side, one fixed and one movable.



  • The hotel has a cafe in the reception area.
  • The cafe offers buffet breakfasts.
  • Access and movement inside is barrier-free.
  • The tables have a central leg and the height between the bottom edge of the tables and the floor is 70 cm.

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at:

Physical accessibility

Please note! The hotel does not have adapted toilets.

  • One adapted room
  • Parking spaces for people with reduced mobility near the hotel.
  • Access and moving around inside the venue is barrier-free
  • Lifts accessible to wheelchair users.

Visual accessibility

  • Audible emergency alarm
  • Lifts with button panel in Braille and high relief.

Hearing accessibility

  • Visual emergency alarm.
  • No magnetic induction loop or staff with knowledge of Spanish sign language.