Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.
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María Cristina Hotel

Summary

Since 1912, there has been a strong link between Maria Cristina Hotel and the history and cultural life of San Sebastián. This venue, with its rooms decorated in the Belle Epoque style, is a clear representation of the elegance and luxury offered by the capital of Gipuzkoa. Located in the city centre, with views over the River Urumea, this accommodation has welcomed stars of stage and screen. Some of the highlights are the spacious, comfortable rooms, personalised treatment offered by all staff and the exquisite cuisine.

Page Contents

General information

Category: 5 stars

Paseo República Argentina 4, 20004 San Sebastián

Web

+34 943 437 600

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Logo Hotel Maria Cristina

See full information about the hotel

WILL OPEN A NEW WINDOW

Accessibility information

Transport

  • It can be reached by adapted public transport.
  • The 5, 16, 18, 19, 21, 25, 26, 28, B1, B2, B7 and B8 services from the urban bus network operated by Dbus have stop 200 m from the hotel.
  • The nearest bus stops “Okendo 5”, “Okendo 11” and “Okendo 18”, 200 m from the hotel.
  • The route between the bus stop and the hotel is barrier-free.
  • Information on services and schedules: www.dbus.eus
  • Or in Dbus app.

Parking spaces for people with reduced mobility

Access

The hotel has 3 entrances:

  • Paseo República Argentina entrance: Via the steps with handrails on either side or via the ramp. Revolving glass door, which has a button for reducing the speed.
  • Calle Okendo entrance: Via the steps with handrails on either side and the same revolving door as the main entrance.
  • The terrace can be accessed from the bar. It is next to the Calle Okendo entrance and is accessible to wheelchair users via the lift. Lift dimensions: 120 cm by 140 cm, with a clear door opening width of 100 cm. The hotel entrance door is manual and has a clear opening width of 100 cm.
Side access ramp with handrails at two heights.
Button for slowing down the revolving entrance door to the hotel.
Service lift for access from the street to the bar terrace.

Information point

  • The main reception desk is not accessible to wheelchair users.
  • There is a side table on the right that is 68 cm high and can be accessed by wheelchair users.
  • There is information on the website about the hotel and its services, and bookings can be made.
Low-level reception desk.

Getting around

  • The inside of the hotel is accessible to wheelchair users.
  • Hard, non-slip flooring, and some areas are carpeted.
  • Wide, well lit passageways and entrance halls.
  • Seats in reception, on the terrace and in the passageways in the bar area.
  • There are stairs and lifts.
  • There are 3 lifts.
  • The lifts are accessible to wheelchair users. Dimensions: 100 cm by 140 cm and with a clear opening width of 90 cm. They have button panels in Braille and high relief inside and outside, and they have visual prompts giving the floor number.

Adapted toilets

  • The hotel has adapted public toilets.
  • The public toilets are on the reception floor, just before the breakfast area.
  • There are 2 gender-specific toilets marked as adapted.
  • There are sliding doors with a clear opening width of 87 cm.
  • The lavatories have a movable support rail.
  • The washbasins are accessible to wheelchair users.
  • The adapted toilets have an emergency handle.
Support rails on either side of the lavatory in the adapted toilet

Adapted room

  • There are 4 rooms adapted for people with reduced mobility, one on each of the 4 floors of the hotel.
  • These rooms can be connected to the room next door.
  • The clear opening width of the doors is 87 cm.
  • Wheelchair users are able to move freely around the room.
  • The bathroom for the 4 rooms is spacious, there is a sliding door, the shower is zero-entry and has a seat and support rails, the washbasin is accessible and has a mixer tap, the lavatory has support rails on either side and a shower seat is available.
  • The hotel has 10 rooms adapted for people with auditory disabilities. They have a call button and emergency alarm with a warning light.
Adapted room with joint twin beds.
Support rails on either sides of the lavatory in the adapted bathroom in the room.
Shower with seat and support rails.

Cafe

  • The hotel has a bar, a breakfast area and a restaurant.
  • The entrances are at ground level.
  • There are no barriers when moving around the area.
  • In the bar, the height between the bottom edge of the tables and the floor is 62 cm, in the restaurant it is 71 cm, and in the breakfast area it is 73 cm, while for the buffet tables it is 92 cm.
  • The bar has a spacious terrace with no unevenness.
  • The menu is available via a QR code.
  • The menu offers information about allergens.

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at: www--irekia--euskadi--eus.insuit.net

Physical accessibility

  • Adapted public toilets.
  • 4 adapted rooms
  • Valet parking service
  • Parking spaces for people with reduced mobility near the hotel.
  • Access and moving around inside the venue is barrier-free
  • Lifts accessible to wheelchair users.
  • Staff trained in serving people with disabilities.

Visual accessibility

  • Audible emergency alarm
  • Lifts with button panel in Braille and high relief.
  • Staff trained in serving people with disabilities.

Hearing accessibility

  • Visual emergency alarm.
  • 10 rooms adapted to people with auditory disabilities.
  • Induction loop at the reception desk.
  • No staff with knowledge of Spanish sign language.
  • Staff trained in serving people with disabilities.