Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.


Located opposite La Concha, on the seafront, we have one of the most emblematic hotels in the city of San Sebastián. Inside this 19th century mansion, the Hotel de Londres y de Inglaterra offers its services.

This elegant building has 166 luxury rooms combining the architecture of a golden age with modern, comfortable finishes. Hotel guests can also enjoy Basque cuisine in the Brasserie Mari Galant restaurant and a cocktail in the bar with views over the bay.

This accommodation filled with history also hosts several events during the year in its lounges, from private celebrations to public events.

General information

Category: 4 stars

Calle Zubieta 2, 20007 San Sebastián


+34 943 440 770

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Logo Hotel de Londres y de Inglaterra

See full information about the hotel

Accessibility information


  • It can be reached by adapted public transport.
  • The 16, 18, 19, 23, 26 and 28 services from the urban bus network operated by Dbus have stop 150 m from the hotel.
  • The nearest bus stop is “Urbieta 6”, 150 m from the hotel.
  • The pedestrian route between the bus stops and the main entrance to the hotel is accessible to wheelchair users.
  • Information on services and schedules:
  • Or in Dbus app.

Please note! Bus stops and routes may be subject to change because there are roadworks in the city centre.

Parking spaces for people with reduced mobility


  • The hotel has one main entrance.
  • Access is via a ramp.
  • 2 automatic sliding glass doors. The clear opening width of the first door is 136 cm, and the second door is 141 cm.

Information point

  • The main reception desk is not accessible to wheelchair users.
  • Staff can attend to guests away from the desk, using a tablet.
  • There is information on the website about the hotel and its services, and bookings can be made.


Getting around

  • Wheelchair users can move around freely inside the hotel.
  • Hard, non-slip flooring, and some areas are carpeted.
  • Wide, well lit passageways and entrance halls.
  • Seats in the lobby and bar area.
  • There are stairs and lifts.
  • There are 3 lifts.
  • Two of the lifts are accessible to wheelchair users. Dimensions: 116 cm by 113 cm, with a clear opening width of 74 cm.
  • They have button panels in Braille, contrast and high relief inside and outside, and they have visual and sound prompts giving the floor number.

Adapted toilets

  • The hotel has adapted public toilets..
  • The public toilets are on the reception floor.
  • There are 2 toilets marked as adapted, one in the men's toilet and another in the women's.
  • The doors are manual.
  • The clear opening width of the doors is 80 cm.
  • The lavatories have a movable support rail.
  • The washbasins are accessible to wheelchair users.

Adapted room

  • There are 4 rooms adapted for people with reduced mobility and one automated room.
  • The 5 rooms are on the first floor.
  • The clear opening width of the doors is 88 cm.
  • The door of the automated room opens automatically when holding the key near it. The door number is written in Braille and the door has a bell with sound and light prompts.
  • The doors of the 4 adapted rooms are manual.
  • Wheelchair uses can move around the room freely.
  • All the rooms have a balcony.

Please note! access to the balconies is via a 15 cm high step and, in some rooms, the doorway is narrow. A mobile ramp is available.

  • The automated room has an adjustable bed and each side of the bed can be controlled separately. The light switches and curtains can be controlled using buttons and a tablet.
  • The bathroom in each of the 5 rooms is spacious, there is a sliding door, the shower is zero-entry and has a seat and support rails. There is also a bathtub. The washbasin is accessible, with a mixer tap and the lavatory has support rails on either side.

Please note! the layout of the furniture varies from one adapted room to another, and therefore the hotel advises people with reduced mobility to contact the hotel directly in order to reserve the room that best suits the guest's needs.


  • The hotel has a bar, a breakfast area, and a restaurant.
  • The bar and the restaurant are also open to the general public.
  • The bar has two entrances: one from reception and another from the street.
  • The entrance from reception is on ground level.

Please note! The entrance to the bar from the street is via some steps..

  • There are no barriers when moving around the area.
  • In the restaurant and breakfast area, the height between the bottom edge of the tables and the floor is 72 cm and for the buffet table it is 96 cm.
  • In the bar there are several styles of tables and chairs.
  • The menu is available via a QR code.
  • The menu offers information about allergens.


Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at:

Physical accessibility

  • Adapted public toilets.
  • 4 adapted rooms
  • Parking spaces for people with reduced mobility near the hotel.
  • Access and moving around inside the venue is barrier-free
  • Lifts accessible to wheelchair users.
  • Staff trained in serving people with disabilities.

Visual accessibility

  • Audible emergency alarm
  • Lift with button panel in Braille, contrast and high relief and sound prompts giving floor number.
  • Staff trained in serving people with disabilities.

Hearing accessibility

  • Visual emergency alarm.
  • No magnetic induction loop or staff with knowledge of Spanish sign language.
  • Staff trained in serving people with disabilities.