Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.


Characterised by a unique style combining modern elements with antiques from all over the world, Olarain Tourist Accommodation is located in a quiet area of San Sebastián, 300 metres away from Ondarreta beach.

There are 6 adapted rooms with different features and other services available, such as: free wifi, 24-hour reception, buffet breakfast, restaurant, laundry and gym.

General information

Category Tourist accommodation

Paseo Ondarreta 24, 20018 San Sebastián


+34 943 00 33 00

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Logo Olarain

See full information about the accommodation

Accessibility information


  • It can be reached by adapted public transport. .
  • The 5, 24, 25, 27, 33, 35, 40 and 45 services from the urban bus network operated by Dbus have stops near the venue.
  • Information on services and schedules:
  • Or in Dbus app.
  • The nearest bus stops to the accommodation are on Avenida Tolosa. They are “Magisteritza Tol 14” and “Magisteritza”.

Parking spaces for people with reduced mobility

There are 2 parking areas:

  • In the street, just opposite the accommodation, a few metres from the door. There are 2 spaces marked for PRM. The nearest one measures 3.50 m x 3 m, and the furthest one 3 m x 4.20 m.
  • Car park opposite Colegio Ekintza. Access to the accommodation from this car park is via a ramp and a lift. Google Maps Location

Please note! To access the car park, the hotel key must be used to open the access barrier.

  • The route between the car park and the PRM spaces in the street and the hotel entrance is barrier-free.


  • The accommodation has one main entrance.
  • Access is via a ramp or stairs.
  • The stairway has a central handrail with 2 heights.
  • There is a ramp on either side of the stairway.
  • 2 automatic glass sliding doors, with a clear opening width of 200 cm.

Information point

  • The reception desk is double-height.
  • The lower area is 75 cm high and has an open area for wheelchair user access.
  • When guests check in they receive a QR code with all the useful information.
  • There is information on the website about the hotel and its services, and bookings can be made.

Getting around

  • The inside of the accommodation is accessible to wheelchair users.
  • Hard, non-slip flooring.
  • Wide, well lit passageways and entrance halls.
  • Seats in reception and in the passageways in the bar area.
  • There are stairs and lifts.
  • There are 6 lifts, 2 for each block.
  • The lifts are accessible to wheelchair users. Dimensions: 107 cm by 140 cm and with a clear opening width of 80 cm.
  • The lifts have a button panel in Braille and high relief inside and in high relief outside, and they have visual prompts giving the floor number.

Adapted toilets

  • The accommodation has adapted public toilets.
  • The public toilets are in the bar, next to the restaurant.
  • There are sliding doors with a clear opening width of 77 cm.
  • The lavatory has 2 movable support rails.
  • The washbasin is accessible to wheelchair users and has a mixer tap.
  • The mirror is tilted.

Adapted room

  • There are 6 rooms that have been adapted for people with reduced mobility.
  • 4 rooms are on the second floor and 2 are on the first floor.
  • The clear opening width of the doors is more than 80 cm.
  • There are sliding doors and manual doors.
  • The rooms are accessible to wheelchair users.
  • The bathroom for the 6 rooms is spacious, there is a sliding door, the shower is zero-entry and has support rails, the washbasin is accessible and has a mixer tap, the lavatory has movable support rails on either side and there is a movable shower seat


  • The accommodation has a bar and a restaurant.
  • Access to the bar and restaurant is the same: it is at ground level, there is an automatic glass sliding door with a clear opening width of 183 cm.
  • There are no barriers when moving around the area.
  • In the restaurant, the height between the bottom edge of the tables and the floor is 72 cm and the height in the buffet area is 85 cm.
  • The bar has different types of tables and chairs.
  • The menu is available via a QR code.
  • The menu offers information about allergens.

Please note! The restaurant offers a buffet service.

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at:

Physical accessibility

  • Adapted public toilets.
  • Six adapted rooms
  • Parking spaces for people with reduced mobility near the accommodation.
  • Access and moving around inside the venue is barrier-free
  • Lifts are accessible to wheelchair users.
  • Staff trained in serving people with disabilities.

Visual accessibility

  • Audible emergency alarm
  • Lifts with button panel in Braille and high relief.
  • Staff trained in serving people with disabilities.

Hearing accessibility

  • Visual emergency alarm.
  • No magnetic induction loop or staff with knowledge of Spanish sign language.
  • Staff trained in serving people with disabilities.