Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.

Summary

At the foothills of Mount Igeldo and just 10 minutes away from Ondarreta beach is Avenida Hotel. This three-star hotel has its own car park and modern rooms with views over the city of San Sebastián.

This acccommodation also has a variety of services and facilities for its guests: outdoor pool, fitness room, buffet breakfast service, etc. It should be noted that Avenida Hotel is one of the few lodgings in the city that accepts pets.

General information

Category: 3 stars

Paseo de Igeldo 55, 20008 San Sebastián

Web

+34 943 21 20 22

This email address is being protected from spambots. You need JavaScript enabled to view it.

icon instagram icon facebook icon twittericon youtube

Logo Hotel Avenida

See full information about the hotel

Accesibility information

Transport

  • It can be reached by adapted public transport.
  • The 16 service from the urban bus network operated by Dbus has a stop 120 m. from the venue.
  • The nearest bus stop to the hotel is “Igeldo Pasalekua 72”.
  • The route between the bus stop and the hotel entrance has some barriers: crossroads without a zebra crossing and steep hills.
  • Information on services and schedules: www.dbus.eus
  • Or in Dbus app.

Parking spaces for people with reduced mobility

  • The hotel has its own car park.
  • The car park has a space marked for PRM. Dimensions: 4.50 m by 3.50 m.

Please note! On the route between the car park and the hotel entrance there is one step.

Access

  • The venue has one main entrance.
  • The door is manual with a clear opening width of 110 cm.
  • From the car park there is a ramp for accessing the hotel.

Please note! Between the door and reception there are 6 steps with a handrail on the right and a platform lift on the left.

Information point

  • The reception desk is not accessible to wheelchair users.
  • There is information on the website about the hotel and its services, and bookings can be made.

 

Getting around

  • Movement inside the hotel is partially accessible to wheelchair users.
  • Hard, non-slip flooring, and carpeted areas.
  • Wide, well lit entrance hall.
  • There are seats in reception, on the terrace and in the cafe.
  • The passageways are narrow and around 92 cm wide.

Please note! The pool, terrace and gym can only be accessed via stairs.

  • There are stairs and a lift.
  • The lift is accessible to wheelchair users. Dimensions: 85 cm by 140 cm, with a clear opening width of 79 cm in the doorway.
  • The lift has button panels in Braille, high relief and contrast inside and outside, and it has visual prompts giving the floor number.

 

Adapted toilets

  • The hotel has 2 adapted public toilets.
  • One is on floor 0 , wich is where the reception is.
  • Another toilet is on floor -1, which is where the breakfast area is.
  • Toilet on floor 0:
    • It has a manual door for access to the area where the cubicles are.
    • The adapted cubicle has a sliding door and the clear opening width is 90 cm.
  • Toilet on floor -1:
    • It has a manual door with a clear opening width of 84 cm.
  • The lavatories have 2 movable support rails, one on either side.
  • The washbasins are accessible for wheelchair users and they have mixer taps.
  • The mirrors are tilted.

Adapted room

  • The hotel does not have any adapted rooms.

Cafe

  • The hotel has a cafe in same area as the breakfast area. It is on floor -1
  • The cafe is open between 6:30 pm and 9:30 pm Monday to Saturday.
  • Access is via the stairs or the lift.
  • The door is manual with a clear opening width of 84 cm
  • Movement inside the cafe is barrier-free.
  • The height between the bottom edge of the tables and the floor is 63 cm and for the buffet table it is 75 cm.
  • The menu is available via a QR code.
  • The breakfast buffet offers information about allergens.

 

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Available at: www--irekia--euskadi--eus.insuit.net

Physical accessibility

    • Adapted public toilets.
    • No adapted rooms
    • Parking spaces for people with reduced mobility in the hotel car park

Please note! Access to the hotel is via the stairs or the platform lift.

Please note! Access to the terrace, pool and gym is via the stairs.

  • Lift accessible to wheelchair users.

Visual accessibility

  • Audible emergency alarm
  • Lifts with button panel in Braille, contrast and high relief.

Hearing accessibility

  • Visual emergency alarm.
  • No magnetic induction loop or staff with knowledge of Spanish sign language.