Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.
Donostia San Sebastián
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Hotel Sansebay

Summary

Opened in Spring 2017, SANSEbay HOTEL is in a prime location, on the edge of the San Sebastián’s old town right next to the port, with impressive sea views, close to the beach, at the entrance to Mount Urgull right in the city centre.

The accommodation it offers includes 29 rooms and several elegantly designed apartments.

Page Contents

General information

Category: 2 stars

Mari street 21, 20003 San Sebastián

+34 943 43 57 24

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Logo Hotel Sansebay

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WILL OPEN A NEW WINDOW

Accessibility information

Transport

  • It can be reached by adapted public transport.
  • The 5, 8, 9, 13, 16, 21, 25, 26, 28, 29, 31 and 42 services from the urban bus network operated by Dbus have stops close to the hotel.
  • The nearest bus stops are “Boulevard 17" and "Boulevard 19", 550 metres away.
  • Information on services and schedules: www.dbus.eus
  • Or in Dbus app.
  • There is a taxi rank 450 metres from the hotel.
  • The pedestrian routes between the bus stops, the taxi rank and the hotel are accessible to wheelchair users.

Please note! The accessible pedestrian route is in the port, running parallel to Mari street, where there is a practically flat raised pathway.

PRM parking spaces.

  • The hotel has a robotic parking garage. Cars enter the garage in a lift.

Please note! The hotel is in the Old Town, a pedestrian zone with restricted access for vehicles.

  • If you want to park in the garage, you must notify the hotel in advance, and once you are there, the staff will park your car.
  • There are parking spaces marked for PRM in the street: in Aldamar street, 450 metres away, and in Garibai street, 550 metres from the hotel.
  • There are PRM spaces 450 metres from the hotel in the Boulevard Car Park.
  • The pedestrian route between the parking areas and the entrance to the hotel is barrier-free if you take the elevated pathway that is parallel to the Mari street, which runs along the top of the city wall.

Access

  • The hotel has a zero-level main entrance.
  • It is an automatic sliding glass door with a clear opening width of 120 cm.
Automatic sliding main door

Information point

  • The reception desk is not wheelchair-accessible.
  • There is information on the web page about the hotel and its services, and you can make bookings.

 

Getting around

  • The hotel is located in 2 buildings joined in a party wall. One building consists of a ground floor and 4 upper floors, and the other, of a ground floor and a top floor.
  • Wheelchair users are able to move freely round the hotel.
  • Hard, non-slip flooring.
  • Wide, well lit passageways and entrance halls.
  • Seating in reception and in the cafeteria.
  • There are stairs and lifts.
  • There are two lifts.
  • The lifts are accessible to wheelchair users.
  • One lift is next to the entrance and is used to reach the first floor. Dimensions: 110 cm by 140 cm with a clear opening width of 90 cm.
  • The other lift provides access from the ground floor to the 4 upper floors. Dimensions: 120 cm by 140 cm with a clear opening width of 90 cm.
  • The lifts have button panels in Braille and high-relief inside and outside, and have visual and audible prompts giving the floor number.

 

Adapted toilets

  • The hotel has a public toilet clearly marked as being adapted.
  • It is on the ground floor next to the cafeteria.
  • The door has a clear opening width of 80 cm.

Please note! The toilet is small, the lavatory has no support rails, the door opens inwards and it is impossible for a wheelchair to turn around inside the cubicle.

Adapted room

  • There is an adapted room.
  • It is on the first floor.
  • The door has a clear opening width of 90 cm.
  • Wheelchair users are able to move freely around the room.
  • The toilet in the room is spacious, it has a sliding door with a clear opening width of 80 cm, and a zero-entry shower tray; the washbasin is accessible and has a mixer tap, and the lavatory has 2 moveable support rails.
Double bed in the adapted room.
Moveable support rails on both sides of the lavatory and shower tray with a toilet screen in the adapted room.

Café

  • The hotel has a café exclusively for breakfasts for guests.
  • It is on the ground floor next to reception.
  • The café restaurant is divided into 2 areas: one next to the entrance to the hotel and the other which is the terrace area.
  • Access to the cafe is on ground level.
  • Wheelchair users can move around freely.
  • Most of the tables are square and have a central leg.
  • The height between the bottom edge of the tables and the floor is 71 cm.

 

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Physical accessibility

    • Public toilet clearly marked as being adapted.

Please note! The toilet is small, the lavatory has no support rails, the door opens inwards and it is impossible for a wheelchair to turn round inside the cubicle.

  • One adapted room
  • Barrier-free access and mobility inside the room.
  • Lifts accessible to wheelchair users.

Visual accessibility

  • Audible emergency alarm
  • Lifts with button panels in Braille and high-relief, and audible prompts giving the floor number.

Hearing accessibility

  • Visual emergency alarm.
  • No magnetic induction loop or staff with knowledge of Spanish sign language.