Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.


Located next to the river Urumea and the Adif Estación del Norte, the bus station is a three-storey building with a mezzanine floor: the main floor houses the bus station, which has 21 bays. Access to the station, offices and a bicycle park is via the mezzanine floor. There is also a two-storey underground car park. The station provides a luggage storage service with 24-hour surveillance, cafeteria, supermarket open every day, shops, ATMs, a car rental service and a service for passengers with reduced mobility or disabilities.

General information

Paseo Federico García Lorca, 1. Donostia 20012 Gipuzkoa.


+34 943 475 150

This email address is being protected from spambots. You need JavaScript enabled to view it.

Schedules: Open 24 hours. / Café opening hours: 6:00 - 23:00

 icon facebook 

logo estación donostia geltokia

See complete tourist information about Bus station - Donostia Geltokia

Accessibility information


Dbus city lines: 45, 24, 17 and 37 have stops near the bus station.

To consult the Dbus lines and schedules go to:

  • The RENFE train station is next to the bus station.
  • There is a taxi rank.
  • There are routes accessible to wheelchair users from the train station, city bus stops and the taxi rank to the bus station.

Please note! There is an access elevator but it is not well signposted.

Parking spaces for PRM

  • Paid car park under the station with 12 spaces for PRM.
  • They are all close to the pedestrian entrance located outside the bus station.


    • There is a main entrance and an alternative entrance.
    • The station's main entrance is via a ramp next to the river and through the flat underground passage that connects to the Egia district and the stairs to the train station.
    • The alternative entrance is via the elevator located on the pavement on Paseo Federico Garcia Lorca.
Please note! The elevator is poorly signposted.
  • The main entrance has an automatic sliding door and is barrier free.
  • The door clearance is 1.6m.
  • The turning radius inside the door is 2.3m.
  • The turning radius outside the door is 4.0m.

Getting around inside

  • The inside of the station is accessible to wheelchair users.
  • The flooring is hard, even and free of protrusions.
  • The station has two floors, the entrance level and the station itself.
  • An elevator is available.
  • It also has mechanical and conventional stairs.
  • There are routing stripes of different colours and textures (podotactile or tactile stripes) on the floor.
  • The station has wheelchair accessible bays.


  • There are two elevators. Both elevators are accessible to wheelchair users.
  • The elevator door clearance is 0.90m.
  • Inside the elevator, the panel of buttons is 1.20m from the floor and features Braille and high relief.
  • They have voice prompts and a mirror.

Adapted toilets

  • In the station there are 2 areas with toilets. Each area has toilets separated by sex. And both areas include adapted toilets.
  • The adapted toilets are marked in Braille.
  • The door clearance is 1.0m. The stall measures 2.29m by 2.29m.
  • The turning radius inside the adapted stall is > 1.50m.
  • The toilets are centred and have two folding bars.

Information point

  • The only physical information points are electronic devices.
  • They are wheelchair accessible.
  • Information is also available on the web:

Escort service

The station offers a service to assist people with reduced mobility:

  • It can be reached by telephone: +34 943 475 150
  • it can be reached by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Physical accessibility

    • The station has wheelchair accessible bays.

Please note! Wheelchair users must book their seat on the bus in advance. The deadlines for this vary depending on the bus operator. It is recommended that you book your seat no later than 48 hours before departure.

  • There is an accessible elevator.

Visual accessibility

  • Elevators with Braille buttons and high relief, and voice prompts.
  • Braille map and relief of the station.
  • Doors to the bays identified in Braille.
  • Bays numbers in Braille.
  • Textured routing strips at the station and the bays.
  • The information devices are at eye level, which makes reading easier for the visually impaired.
  • There is a service to announce the bay number by public address system, you must request it by phone 943 47 51 50 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note! The station does not have a PA system. Information on arrivals, departures and platforms is displayed on electronic devices.

Hearing accessibility

  • The elevator has a magnetic loop.
  • Visual information on electronic devices.

Cognitive accessibility

Free escort service for people with learning difficulties and the elderly, on demand.