Official website of Donostia San Sebastián Turismoa. Accesibility information about the city.

Catamarán Ciudad de San Sebastián

Summary

Experience Donostia from the sea with a catamaran trip around the spectacular La Concha Bay. With regular departures from the fishing port, this experience offers spectacular views of Mount Urgull, Miramar Palace, Santa Clara Island and the Peine del Viento sculpture.
The tour lasts approximately 40 minutes and takes place on a modern catamaran equipped with a panoramic upper deck, a sheltered interior area and on-board toilets. Some routes include an optional stop at Santa Clara Island. Ideal for families, couples and visitors of all ages.
Tickets can be purchased at the ticket office on the pier or online. A convenient and unique way to discover one of the most iconic landscapes in the Basque Country.

General information

Taquilla: Plaza La Lasta S/N Edificio servicios. 20003 San Sebastián Guipúzcoa.
Embarque: Paseo del Muelle, S/N. 20003 San Sebastián Guipúzcoa.
Telephone: +34 601 983 119 / +34 635 579 466.
Email: comunicacion@ciudadsansebastian.com
Web: www.ciudadsansebastian.com
Social media: Instagram / Youtube
Evacuation chart

General accessibility information

Transport

● It can be reached by adapted public transport.
● The 5, 8, 9, 13, 14, 21, 25, 26, 28, 29, 31 and 42 services of the urban bus network operated by Dbus have stops in the Boulevard.
● Information on services and schedules
● Or on the Dbus App 
● The nearest bus stops to the bar are “Boulevard 13” and “Boulevard 19”, 500 metres away.
● There is a taxi rank 280 metres from the port, in the Boulevard.
● The route between the bus stops and the port is barrier-free.

Parking spaces for PRM

● The underground car park nearest the port is Parking Boulevard, 280 metres away.
● The route between the car park and the port is barrier-free.

Access

The main access to the ship is from a jetty located at pier number 2 in the port of San Sebastián.

Note!

Please note! If you need to avoid stairs, access via pier number 4.
● The pedestrian route between the pier and the ticket office is barrier-free.
● Accessible access from pier 4 to the jetty is via a ramp measuring 115 cm wide by 200 cm long, with no landings and handrails on both sides.
● The clear passageway on the jetty is 350 cm wide.
● Access from the jetty to the boat is via a ramp measuring 400 cm long by 120 cm wide, with handrails on both sides.

Note!

The ramp has a variable slope depending on the tide. When the tide is low, it has a steeper slope than when the tide is high.

Note!

Wheelchair users may require assistance on the ramp.
The clear passage width at the entrance to the boat is 88 cm.

Note!

Visitors with reduced mobility should notify Catamarán Ciudad de San Sebastián.
Staircase and ramp providing access to the jetty with double-height handrails on both sides.
Boat access ramp with double-height handrails on both sides.

Information point

● Information about the services is available on the website, and reservations can be made online.
● There are information points at the ticket offices in the harbor and next to the boarding area.
● Multilingual audio guides are available via apps for iOS and Android, and QR codes on the boat.

Note!

Please note! The applications are not accessible to screen reader users.
Ticket booth next to the boarding pier
Ticket booth at the harbor entrance

Getting around

● The ship has a capacity for 120 people.
● There is a seating area divided by a central aisle 85 cm wide.
● The ship has two flat, barrier-free areas at the bow and stern, where wheelchair users can access and move around.
● Non-slip, flat floor with no protrusions.

Note!

Please note! The boat does not have a wheelchair restraint system.
Area inside the boat for wheelchair users.
Outdoor area for wheelchair users

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities.

Physical accessibility

Note!

Visitors with reduced mobility should notify in advance
Barrier-free access and movement on board the ship.

Note!

The toilet is not accessible to wheelchair users.

Note!

Access and getting around on Santa Clara Island is not accessible to wheelchair users.
● The staff is trained in caring for people with disabilities.
● There is an evacuation protocol for people with reduced mobility.

Visual accessibility

● Audio guides are available in four languages.
● Access to the audio guide is via QR codes or a mobile app.
Poster for downloading the audio guide via QR code

Note!

Please note! The applications are not accessible to screen reader users.
 ● Audible alarm system
 ● The staff is trained in caring for people with disabilities.
 ● There is an evacuation protocol for people with reduced mobility.

Hearing accessibility

● No magnetic induction loop or staff with knowledge of Spanish sign language.
● Visual alarm system
● The staff is trained in caring for people with disabilities.
● There is an evacuation protocol for people with reduced mobility.

San Sebastián – Accessible Tourism for All
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