Official Website of Donostia San Sebastián Turismoa. Information on accessibility for tourists visiting the city.

Summary

San Sebastián airport is located 20 km from the city in the municipality of Fuenterrabía - Hondarribia, close to Franco-Spanish border. It is part of AENA's network of Spanish airports. The airport has a café, information point, two meeting points to assist passengers with reduced mobility or disabilities, rest and meeting rooms, a car park, car rental facilities, taxi rank and bus stop.

General information

Calle Gabarrari, 5, 20280 Hondarribia, Gipuzkoa.

www.aena.es/en

+34 913 211 000

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Aena app available in AppStore (Download) and GooglePlay (Download).

Monday to sunday: 06:00 - 22:00.

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Accessibility information

Transport

The airport can be reached by adapted public transport.

Numerous Lurraldebus intercity bus lines connect the airport to San Sebastián city centre.

There is a line that is direct to the airport:

The pedestrian route between the taxi rank, the bus stop and the car parks is accessible to wheelchair users.

Parking spaces for PRM

Paid car park. The car park has 6 spaces reserved for people with reduced mobility. Size: 3m x 4,50m.

The Aena website allows you to reserve parking spaces but there is no specific option to reserve PRM parking spaces. You can choose the space you want once you get to the car park.

Access

  • The airport has two main entrances: arrivals and departures.
  • Automatic sliding doors at ground level with clearance of > 90cm.

Getting around inside

  • The inside of the airport is accessible to wheelchair users.
  • The flooring is hard, even and free of protrusions.
  • An elevator is available.

Adapted toilets

  • The airport has two areas with toilets, separated by sex. An adapted stall is available at each set of toilets.
  • The door clearance is 90cm.
  • The turning radius inside the adapted stall is > 1,50m.
  • The toilet is practically right against one of the wall and has a fixed bar. There is a folding bar on the other side.

Information point

  • The airport information point is accessible to wheelchair users.
  • They have electronic devices.
  • Information also available on the website: www.aena.es/en

Support services for passengers with disabilities and/or reduced mobility

  • Service available in all Spanish airports.
  • Passengers with reduced mobility and/or disability can request support at the airport.
  • For arrivals, support starts from the plane, and for departures, from one of the 2 PRM assistance meeting points.
  • The support service is free of charge.
  • You can reserve it when purchasing your ticket from the airline or on the AENA website, app or by telephone.
  • The PRM assistance meeting points are located on the pavement in front of arrivals and departures and in the lobby inside the terminal.
  • For information on how to request Aena's assistance service at San Sebastián airport go to: www.aena.es
  • You can request Aena's assistance service at San Sebastián airport by going to: www.aena.es
  • Telephone: +34 913 211 000 (Open 24 hours).

Assistance dogs

Assistance dogs (guide, signal, medical alert, autism, service dogs for people with reduced mobility, etc.) are admitted free of charge, in accordance with Law 10/2007, of 29 June, on Assistance Dogs for the Care of Persons with Disabilities.

Available at: www--irekia--euskadi--eus.insuit.net

Physical accessibility

  • There are adapted toilets.
  • PRM parking spaces in the car park.
  • The airport is free of architectural barriers.
  • An escort service is available on prior reservation.

Visual accessibility

  • P.A. notification of flight departures.
  • An escort service is available on prior reservation.

Hearing accessibility

  • There are screens displaying all flight arrival and departure information.
  • AENA's chat service:
    • Information and support line for people with hearing and/or speech disabilities.
    • Opening hours: 7:00 – 24:00 every day of the year.
    • More Information: www.aena.es/en